Cancellation Policy


Advance reservations are required and must be secured by a credit card. Guest contact information, meeting location and meeting/pickup times are confirmed at the time of reservation booking. A confirmation email will be sent with these details once the booking has been made.


You are of course not charged for flights canceled because of inclement weather and we will make every effort to reschedule you. Ballooning is weather dependent and it is the pilots decision whether or not to fly. These decisions are made based on passenger, crew and pedestrian safety.


Standard Flights: You must cancel or reschedule a minimum of 72 hours prior to flight date to avoid being charged in-full. There is no penalty for canceling or changing your reservation prior to 72 hours.

VIP Flights: All VIP Flights are charged in full at the time of booking. Thirty (30) days prior to your scheduled flight date, your reservation will be locked in and you will not be permitted to change or cancel your reservation. Should you choose to cancel or change your reservation within the 30 days you will lose your deposit. Any cancellations made before 30 days will be refunded in full.


Ballooning is a safe and fun activity for people of all ages, but it is an outdoor adventure and there are some individuals for whom ballooning may not be appropriate. Infants, young children (under the age of 7 yrs), pregnant women, individuals who have done a deep scuba dive within the past few days, and people suffering from chronic pain or who have had recent major surgery, are invited to take part in the “chase” and breakfast celebration, but not the flight itself.

If you have a medical problem which could cause discomfort or be aggravated during flight, please consult your physician in advance.


Should we need to cancel flights prior to meeting time due to poor weather, we will contact you on the cell phone number you left us when you made the reservation. We will only call if we cancel.

Travelers with International phone numbers, please contact our office by 4 p.m. the day before your flight to confirm your flight details.